Q: When does my Black Diamond data update in Salentica?
A: Generally we run Data Broker at 9:30 eastern standard time. If you need to adjust this time, please enter a support ticket and we can walk you through how to make this update.
Q: Can I refresh my Black Diamond data on demand?
A: It is possible to update your Black Diamond data through Data Broker, but remember, Black Diamond generally doesn't update multiple times in a day. To run Data Broker again, please enter a support ticket and we can walk you through how to make this update.
Q: What data points are sent from Black Diamond?
A: We have a list of Elements data points and a list of Engage data points that are available through the Black Diamond and Salentica integration. Please keep in mind, all of these data points might not be mapped into your CRM, and that we frequently update the data points that are available.
Q: How do I request new data points?
A: We are constantly working with our partners to create deeper integrations. If there is a data point that you would like to have brought into the CRM, first check with Black Diamond to see if it is currently available in their API. If it is available, reach out to the service team to see if we pull in that data, and how to map it into your CRM.